Frontier Computer Services Ltd

About

Frontier Computer Services Ltd are a support and services company. With over 20 years industry experience, spanning a diverse range of industries and establishments, we excel at offering I.T. solutions to small and mid sized organisations.


In today's competitive world more and more businesses are realising the potential that comes from a good I.T. deployment, but such deployments involve more than just buying a few PC's. Questions about which hardware and software to use, when to implement, how staff will be trained and how this will all integrate with existing systems all need careful consideration.


At Frontier Computer Services we recognise the importance of such decisions and offer honest and impartial advice with a range of customisable solutions. Our long standing client relationships give testimony to our cost effective approach that maximises the benefits of your I.T. infrastructure and provides you with the confidence that expertise is on hand when you need it most.


Whether it's the aviation sector, healthcare, manufacturing, retail, facilities management or leisure, Frontier Computer Services continue to implement and support I.T. throughout the Essex area, helping our customers plan for the future and meet the demands of today.


Our certified partner status with companies like Dell and Axis, along with our MSP status with various distributors secures the very best pricing to meet even the tightest of budgets.


Support

With I.T. playing an integral part in most businesses, it's crucial it proves reliable, performs as expected and delivers value for money. Downtime can be costly, not only in terms of lost productivity and a damaged reputation but also in the frustrations caused, especially if such downtime could have been avoided.


Support Agreements

How They Work

A support agreement offers a priority service at an already agreed price and can provide assistance not only with existing hardware but also with other important aspects like security, virus outbreaks, license management and backup strategies. Clients with a support agreement would typically benefit from the following:

  • The majority of issues are fixed remotely, but there are no call out fees should an on-site visit be required
  • Issues can be fixed out of hours to reduce the impact on the business and staff
  • Key services like backups and anti virus protection can be monitored to ensure they are working
  • Your staff have a direct and single point of contact rather than being passed from person to person

Benefits

Why Have Support?
  • Support agreements provide a set fee for support regardless of the number of times called upon or length of time involved in resolving issues
  • Key systems can be monitored remotely to identify and resolve issues before they develop - a prevention is better than cure approach
  • Clients with a support agreement call when problems first develop, making them quick to resolve. Those without, 'store up' problems, making them more complex, longer to fix and ultimately more costly
  • Regular communication and updates remove user frustrations
  • Having a single point of contact means one person can take ownership of an issue and avoids multiple companies each taking a different approach or trying to pass on the responsibility

Training

Frontier Computer Services train delegates at all levels of experience. Our professionally designed on-site courses harness the full potential of your staff and the software they use.


Courses are tailored to your own company so that delegates don't waste time learning things they will never use but instead are helped to see how the course can be applied to benefit them in their individual roles.


Conducting the courses on-site not only minimises expense but keeps the delegates in a familiar environment where they are more likely to be relaxed and open to learning. In addition, by being among known colleagues, they are more inclined to ask questions.


Training staff can bring many benefits including:

  • Helps keep a company ahead of their competition
  • Motivates employees who see training as an investment in them
  • Training is more cost effective than recruiting new staff to fill skill gaps
  • New skills learnt lead to increased efficiency and productivity
  • Group learning helps to encourage teamwork
  • Implementation of projects becomes easier when staff are trained
  • Training increases staff retention
  • Soft skills improve such as inter-staff communication and leadership

Services

Some of the services offered by Frontier Computer Services Ltd:

Technical Support

Support for Windows based servers, desktops, peripherals, networks, applications, security and more.

Remote Working

Installation and configuration of secure remote off-site working

Consultancy

Impartial advice on acquisition management and capacity planning

Threat Management

Firewall, anti virus, ransomware protection

Backup Strategy

Backup strategy, planning and capacity

Monitoring

Dashboard monitoring of key systems

Connectivity

Wireless, VPN, network switches, cabling

Purchasing

Hardware & software acquisition, installation and configuration

Workgroup Computing

Shared file access, file structure and storage

Contact

Postal:

249 Vicarage Hill, Benfleet, Essex,
SS7 1PQ

Call:

07752 974 899